How we work
We find what is missing in your business and take care of it for you. Every fix has an agreed price, is tested, is approved by you, and is recorded.
From your to-do list to finished work
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Start with your list
Tick the gaps you recognize, or describe your own. We reply within 2 business days to set up a call.
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Gap review
We go through your website, your Google profile, and your customer steps the way a customer does, and come back with a short list in order.
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A written plan
It names your first three priorities and how the work will run. Scope and terms are in writing before anything starts.
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Fix, show, record
Each fix becomes a request on your private request page. It is scheduled, delivered, approved by you, and recorded.
You pay for results, not hours
You pay us to solve what your business has no time to do, not for time on a clock. When something is ready sooner, it is delivered sooner.
One price, agreed first
Every request has its price and its revisions agreed before work starts. You accept the plan in your portal.
Delivered when it is done
A small change can be finished the same day it is scheduled. There is no waiting for the end of the week or the month.
You approve it before it closes
Nothing is marked complete until you have checked it and approved it.
A record you can keep
What changed, where to see it, and how it was tested stays on the request.
Track every request from start to finish
Every request moves through the same six steps, so you always know where it stands and what is waiting on you. The highlighted ones need your answer or your approval.
- Received
Your request is logged. We acknowledge it within 2 business days.
- Needs information
We have a question before we can scope it. The request waits for your answer.
- Scheduled
Scope, price, delivery date, and the revisions agreed are on the request, and you accept the plan there.
- In progress
The work is under way.
- Awaiting approval
The work is ready for you to check. Approve it, or ask for changes; each round of changes counts as one revision used.
- Completed
Approved and closed, with a record of what changed and how it was tested.
All your requests in one place
Example tracker. These three requests are made up to show what your request page looks like.
| Request | Type | Status | Delivery |
|---|---|---|---|
| Change after-hours phone number on every page of the website | Website | Completed | Delivered |
| What are the 3 best booking systems for my business? | Research | Awaiting approval | Ready for review |
| Add a Contact Us form to my website | Website | Scheduled | Next Tuesday |
Website changes, made safely
- We save a recoverable copy of what is there now.
- We make the change.
- We test it on phone and desktop, including any form it touches.
- We record what changed on the request.
Research you can check
- We verify each source and note the date.
- We keep facts and assumptions separate.
- We tie the recommendation to your business, not to businesses in general.
- We name the next step that puts the answer to use.
Still not convinced?
Send us something you have on your to-do list and we can work from there.